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All of the fine print...

Returns & Exchanges

If you're not happy, we're not happy! We want you to be pleased with your Lily Trotters compression socks and provide a 100% satisfaction guarantee. Our customers deserve the best in quality. If you are not satisfied with your purchase, we're here to help.

 

RETURNS

Are my items eligible for a return?

  • Customers have 30 days from the date of purchase to return an item.

  • We can only accept returns if the merchandise was directly purchased from lilytrotters.co.nz 

  • We cannot process returns from retail stores and other online retailers.

  • Sale items are non-refundable.

 

Returns Process

    1. Initiate your return by clicking here.

    2. A Lily Trotters team member will review your request promptly.

    3. Once we receive your returned items, we will inspect the return and notify you of the status of your refund. 

    4. If your return is approved your refund will be issued in the same form as the original payment within 10 days of receiving your return order.

 

Keep In Mind

  • The original shipping and handling will not be refunded. 

  • If items are not received in the original packaging and condition, a refund will not be issued.

 

EXCHANGES

Are my items eligible for an exchange?

  • Customers have 30 days from the date of purchase to initiate an exchange.

  • To be eligible for an exchange, all items must be unused and returned with the original packaging.

  • Sale items can be exchanged for sale items of equal or lesser value, when available.

  • Exchanges are subject to inventory availability.

  • If there is an order issue due to an error made by Lily Trotters, your exchange will be addressed quickly at no cost to you.

 

Exchange Process

  1. Initiate your exchange by clicking here.

  2. A Lily Trotters team member will review your request promptly.

  3. Once we receive your items, we will inspect the goods. If your exchange is approved, we will process your new order within 10 days of approval.

 

Keep In Mind

  • Customers are responsible for the cost of shipping items intended for exchange back to Lily Trotters and for replacement product to be reshipped.

  • If items are not received with the original packaging and in good condition, an exchange may not be processed.

Privacy Policy

This website (www.lilytrotters.co.nz) is operated by A Day in the Life (“Company”) and this policy applies to all websites owned, operated, controlled and otherwise made available by Company, its parent, their affiliates and subsidiaries (including, but not limited to, mirrored, co-branded and successor sites).   
We may be reached via email at fibi@lilytrotters.co.nz

Introduction
 
Company respects the privacy and security of your personal information. The following privacy policy describes the information we collect, how we use it and what rights you have to it.  By using www.lilytrotters.com, you acknowledge and agree to the terms and conditions of this Website Privacy Policy Statement (“Privacy Policy”).  If you do not agree to these terms and conditions, please do not use www.lilytrotters.co.nz
 
We reserve the right to change or modify our privacy practices that are described herein from time to time simply by posting a revised Privacy Policy on www.lilytrotters.co.nz.  Any such change shall be effective immediately upon posting of the revised Privacy Policy on www.lilytrotters.co.nz. 

We reserve the right to make the revised or changed Privacy Policy effective for information we already have about you, as well as any information we receive in the future.  We encourage you to refer to this Privacy Policy on an ongoing basis so that you understand our current privacy practices.

Privacy Policy

 

Like many websites, we gather information about how visitors use www.lilytrotters.com.  We also gather information about you from services other than a website including, but not limited to, the telephone, mail and trade shows.  In general, you can visit many of the web pages on www.lilytrotters.co.nz without telling us who you are or revealing any personal information about yourself.  We, however, may track your Internet Protocol (IP) address and other anonymous information from your web browser for trends and statistics (including, but not limited to, browser version, pages requested and pages visited), but you will remain anonymous unless you provide us with personal information during your visit to www.lilytrotters.co.nz or during an earlier or subsequent visit and we are able to link your IP address between your current visit and one of these other visits.
 
We also work with service providers who use tracking technologies to serve ads across the Internet or track email communication response rates on our behalf.  These companies may collect personal information about your visits to www.lilytrotters.co.nz and your interaction with our communications, including advertising.
 
In addition to anonymous information, we also collect personal information from you at www.lilytrotters.com when you voluntarily submit it to us.  We request personal information from you (which may include your name, address, telephone number, email address, gender and, year of birth) when you:

  • Complete a service request or registration, survey, application or other form;

  • Purchase a product or service from us or from one of our vendors, suppliers or other agents;

  • Sign-up to receive email newsletters or other correspondence;

  • Submit materials to www.lilytrotters.co.nz;

  • Participate in a promotion, contest, sweepstakes or similar promotional activity;

  • Request a catalog or other materials from us; and/or

  • Request e-mail, mail or telephone support or services.

We also collect information about your activities on and through www.lilytrotters.co.nz from our third party business partners, suppliers, vendors and other agents.
 
Our third party point of sales operator processes all of your payments.  We do not have access to your related financial account information, including, but not limited to, credit card numbers.
 
You may choose not to provide us with any personal information.  In such event, you can still access and use many portions of www.lilytrotters.co.nz; however, you will not be able to access and use those portions of www.lilytrotters.co.nz or the services available on or through www.lilytrotters.co.nz that require your personal information.

Using Information
 
We may use the information we collect to:

  • Customize and/or personalize your communications, surfing, viewing, shopping and/or website experience;

  • Better respond to your customer service inquiries;

  • Communicate with you about your purchase, account information, or customer service needs;

  • Communicate with you about our products and events, and for other promotional purposes;

  • Improve our business;

  • Administer contests, promotions, surveys or other website features;

  • Provide technical support to you; and

  • Perform any other lawful acts except for those acts expressly prohibited by the terms and conditions set forth herein.

 

Sharing Information
 
Except as expressly set forth herein, we do not loan, give away, sell, distribute or rent your personal information to any third party.
 
We will disclose your personal information to third parties if you have previously consented to such disclosures and in special circumstances, including, but not limited to, the sale of the Company or any portion thereof; during the due diligence in connection with a potential sale of the Company or any portion thereof; during any bankruptcy, insolvency or liquidation of the Company; or in other similar circumstances.
 
For the purpose of operating our business and providing you with certain services and products and to process your purchases, shipments and payments, we may disclose your personal information to one or more of our business partners, distributors, suppliers, affiliates, service providers or other third parties who are assisting the Company in performing such services.  Without limiting the foregoing, these third parties may provide the Company with payment processing, shipping, data management, email distribution, live text chat, email response, market research, information analysis, and promotions management services.  We provide such parties with the personal information they need to perform their respective services and we use commercially reasonable efforts to require them to safeguard your personal information and limit their use of it.

We also may disclose personal information about you upon request by the government; in response to a court order; when required by law or when we believe in good faith is required by law; to enforce our Privacy Policy, terms and conditions or other agreements and polices on www.lilytrotters.com upon your request; or to contact, identify or bring legal action against someone who may be causing injury to or interference with our or others’ rights or property including, but not limited to, claims for infringement of intellectual property, invasions of privacy or situations involving threats or alleged threats to the physical safety of a person’s property.  We may also share information with companies assisting in fraud protection or investigation.  We do not provide information to these agencies or companies for their marketing purposes.
 
We may also provide aggregated, non-personally identifiable information to third parties for any legal purposes whatsoever.
 
Protecting Your Information
 
We use commercially reasonable efforts to safeguard and secure your personal information while stored on our computer systems.  Regardless of these efforts by us, no system connected to the internet can be guaranteed to be 100% secure.
 
We use commercially reasonable effort to safeguard and secure the transmission of your personal information from your computer to our computers.  Regardless of these efforts by us, no data transmission over the public Internet can be guaranteed to be 100% secure.

Cookies
 
www.lilytrotters.co.nz uses cookies.  A cookie is a small, removable data file that is stored by your web browser on your computer.  Cookies allow you to place an order on this Lilytrotters Website and allow us to enhance, facilitate and personalize your online surfing and shopping experience.  For example, we use cookies to:

  • Remember the items you purchased;

  • Recognize you when you return to www.lilytrotters.co.nz;

  • Enable you to use our one-click checkout;

  • Present relevant content to you when you visit www.lilytrotters.co.nz;

  • Analyze visitor behavior; and

  • Facilitate other similar types of activities.

You can choose to have your computer warn you each time a cookie is being sent or you can choose to turn off all cookies. You do this through your web browser settings.  If you turn cookies off, you won't have access to many features that make your visit to www.lilytrotters.co.nz more efficient and enjoyable, and in some cases, some of our services will not function or will function with limited capability.

 

Other Websites
 
When browsing www.lilytrotters.co.nz, you may be directed to other websites that are beyond our control.  These other websites may use cookies and pixel tags, collect data, or solicit personal information.  We have no control over them or how they collect, distribute or otherwise use your personal information or how they safeguard and secure your personal information.  The Company is not responsible or liable for the conduct, policies or actions of the owners of such websites or the content displayed on these websites.  These websites are linked to this Lilytrotters Website only for your convenience and you access them at your own risk.
 
Unsubscribing, Removing or Modifying Your Information
 
We want to communicate with you only if you want to hear from us.  You may unsubscribe from receiving emails from us at any time by using the link included at the bottom of each email communication. 

 

Phishing
 
Phishing is the illegal attempt to mislead people into providing personal or financial information, including credit card numbers, login IDs, passwords and Social Security numbers, via email or through fraudulent websites.  The most frequent phishing attacks occur through email disguised to appear as though it came from a reputable company.  Most phishing attempts urge you to update or validate your account information, typically through a link in an email directing you to a fake website that appears to be legitimate.
 
Do not provide your personal or financial information in response to an email request or after clicking on a link from an email.  The Company does not ask for this type of information through an email communication.
 
To help protect your computer and personal information, make sure you have current anti-virus and firewall software installed on your computer and update such software on a regular basis.  Also, please review your credit card statements carefully and verify that all transactions are authorized and report any discrepancies immediately to your credit card company.

 

Some sections of www.lilytrotters.co.nz may require you to set up a user ID and password.  We recommend that you do not divulge your password to anyone.  The Company will never ask you for your password in an unsolicited telephone call or email.  If you suspect you have received a fraudulent email from the Company or any of its affiliates, please contact us immediately at fibi@lilytrotters.co.nz 
 

Wholesale

We (A Day in the Life Ltd) are the NZ/Australia Distributor for Lily Trotters.
If you are interested in selling Lily Trotters in your store or practice, please contact us at fibi@lilytrotters.co.nz

Alternatively, you can me direct on +64 272535353

'May your coffee be strong and your socks, outstanding!'

Fibi Drew-Smith

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